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Meet the Team

Meet the Team

General Operations Manager

Neil Jay

Neil has been with the Credit Union from the very beginning in 2004 and has seen us expand significantly over the last 17 years.  As General Manager, Neil takes overall responsibility for running and developing the Credit Union and works closely with our Board of Directors to ensure that we offer the best service and products to all our members.

Branch Manager Ellesmere Port

Ina Fraser

Ina is responsible for the day to day running of our Ellesmere Port branch and works closely with Neil Jay  and a team of part time staff to ensure that we provide the best possible service to all members who use our Ellesmere Port Branch. Ina also oversees all loan processing at our Ellesmere Port Branch.

Office Manager Chester Head Office

Donna Robson

Donna is the Office Manager here at West Cheshire Credit Union and is responsible for controlling all administrative aspects of our business.  This covers many different tasks including overseeing the administration team, reconciling bank accounts and ensuring that all members transactions are accurate and up to date.

Credit Controller

Jane Challinor

In charge of Credit Control is Jane who is here to help those members who may be experiencing financial difficulties.  It is vital that members contact us before problems escalate out of control and keep us informed so that we can help to resolve issues as they arise.

Administrator

Jo Hubbard

Jo is one of our administrators and is responsible for a number of different aspects of our business including the processing of deposits and withdrawals, reconciling bank accounts and ensuring that all members records and transactions are accurate and up to date.

Business Development

Lynne Morris

Lynne is the Business Development Officer and is here to promote the benefits of joining the Credit Union.  Working with individuals, community groups, local businesses and commercial partners across the whole of Cheshire & Flintshire, Lynne aims to help develop services to benefit both our members and the wider communities that we serve.  

Loans Administrator Chester

Cathy Gibson

Cathy is a Loans Administrator based at our Chester Office.  Cathy is available to help members who may require any additional information or have a query about their application. 

Loans Administrator Ellesmere Port

Nita Fraser

Nita is a Loans Administrator based at our Ellesmere Port Office.  Nita is available to help members who may require any additional information or have a query about their application. 

Member Services Ellesmere Port

Louise Taylor

Louise is a first point of contact for members at our Ellesmere Port Branch.  Louise helps administer member transaction requests, answers member queries and can provide information on all our products and services.  

Member Services Ellesmere Port

Alex Gough

Alex is a first point of contact for members at our Ellesmere Port Branch.  Alex helps administer member transaction requests, answers member queries and can provide information on all our products and services

 

Member Services Ellesmere Port

Charlotte Young

Charlotte is currently away on maternity leave and we hope to see her back at our Ellesmere Port Branch early 2023.  Charlotte helps administer member transaction requests, answers member queries and provides members with information on all our products and services.  

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